Privacy Policy

Track The Gym ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including the web dashboard, member portal, and mobile applications.

We collect the following types of information:

Personal Information

• Name, email address, phone number
• Date of birth and gender
• Profile photos
• Gym business information (for gym owners)
• Payment and billing information

Usage Information

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Attendance and check-in records

We use your information to:

• Provide, maintain, and improve our platform services
• Process payments and manage subscriptions
• Send service notifications, reminders, and updates
• Track attendance and manage gym memberships
• Generate analytics and reports for gym owners
• Respond to support inquiries and customer service requests
• Ensure platform security and prevent fraud
• Comply with legal obligations

We do not sell your personal data to third parties. We may share your information with:

• Gym Owners: Member data is shared with the gym they are registered with for management purposes
• Service Providers: Third-party services that help us operate the platform (e.g., cloud hosting, SMS providers, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety

We implement industry-standard security measures to protect your data:

• 256-bit SSL encryption for all data transfers
• Secure cloud storage with automatic daily backups
• Role-based access controls
• Regular security audits and monitoring
• Encrypted storage of sensitive information

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data within 30 days, except where retention is required by law. Gym owners may request data export before account closure.

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze platform usage. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

Track The Gym is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

Your data may be stored and processed on servers located outside your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@trackthegym.com
• General: hello@trackthegym.com
• Address: Africa (Remote)